Limousine Eighteen clients and business partners,

Every year at this time, we reflect on all the things that we have to be grateful for: our health, our family, our friends, and our wonderful customers. We have forged lifelong friendships and valued partnerships through Limousine Eighteen. As this tumultuous year winds down, we look forward to 2009 with high hopes and renewed dedication to providing first class customer service.

This newsletter highlights a few things that Limousine Eighteen has done to make things easier for you, as well as the local community and those who are not fortunate enough to be home for the holidays.

May the holiday season bring you and yours peace, joy, and happiness!

Best wishes to you and yours,

Marc and Linda
President and Director of Administration

Automatic Reminders and Chauffeur Updates     
Added Functionality to Keep You on the Move

We recently upgraded our software to provide you with more information. In addition to the email or fax confirmation you receive at the time of booking, we can send an automatic reminder 24 hours prior to your trip - If any of your travel plans have changed please let us know!

We can also send your Chauffeur information 15 minutes prior to your pickup to help you connect onsite. These messages can be sent to an email address or texted to a phone (e.g., 1111111111@nextelmessaging.com).

If you would like this functionality activated for your profile, please give us a call or drop a note to operations@limo18.com.

Every year, our office staff and local chauffeurs take on a "good works" project or two to help out those who are less fortunate. This year we worked on two campaigns: sending holiday care packages to a platoon of soldiers stationed in Iraq (through www.adoptaplatoon.org) and buying presents for the children of families who are living with HIV/AIDS (www.strongestlink.org).

We collected over 40 pounds of snacks, toiletries, books, and other goodies so that each soldier would have a holiday gift bag of his or her own. Finally, we wrote an individual notes for each person and wrapped everything up for safe on-time delivery. (While Limousine Eighteen has a 99.5% accurate arrival time rate, it's much trickier getting the mail to troops in distant locations.)

With the parcels wrapped and shipped, we moved on to making sure that needy children on the North Shore have what they want for Christmas. The Strongest Link Holiday Gift Program allows children and teens to request specific items such as winter boots, jackets, gloves, and toys. Our combined efforts were able to provide several children with items they need to stay warm this winter as well as having a bit of holiday cheer.

While we excel at customer service, we're not bad at community service either!