Limousine Eighteen clients and business partners,

We would like to thank all of our customers who took the time to Zoomerang us! Zoomerang is the survey tool we use to get customer feedback on our performance. You can complete the Zoomerang survey through the website or an email trip receipt.

We never could have imagined the overwhelming number of responses that we have received. Because we had such a great response, we decided to pick two winners this month, Deborah Berger of Bluesocket and Scott F. Crago, musician. You'll see their comments in this newsletter.

On our chauffeur front, we are proud to say that 100% of our Boston-based chauffeur staff have just finished our chauffeur training refresher course. Since 2000, we have been using the Smith System defensive driver certification program, a nationally recognized training program that consists of in-office training and on-the-road time.

We would be remiss if we don't give Ed Wildman an honorable mention this fall. Ed is approaching 17 years with Limousine Eighteen and we look forward to many more.

Our goal is to provide you with chauffeured transportation excellence, anywhere you need to travel. For almost twenty years, we've been making your travel a little easier. Thank you for letting us keep you on the move!

Marc and Linda
President and Director of Administration


Trading Places

While you didn't see it on on prime time network TV, Limousine Eighteen had its own "Trading Spaces" episode recently. Limousine Eighteen's Marc Shpilner traded places for a few days with All Occasion Transportation's president Eric Weiner. Their experiences were documented in LCT Magazine (Limousine & Chauffeured Transportation.

Congratulations to our latest winners, Scott F. Crago, a musician, and Deborah Berger, Bluesocket, Inc.

Scott said, "I am a professional musician and have worked with many limo companies around the world."

"With my schedule, there is no room for errors. That's why I use Limo 18. Whether it's a 3 A.M. pick up or the middle of a New England snow storm, I can count on Limo 18 to be there for me. They are reliable beyond words."

Scott responded to our Limousine Eighteen survey and was entered into our drawing. He and a guest will receive dinner and transportation to the award-winning Legal Sea Foods, courtesy of Limousine Eighteen.

Deborah Berger, Marketing Communications Manager for Bluesocket, Inc. said, "Limo 18 made it easy for me to organize our detailed sales scavenger hunt event this summer. The staff was very professional from the start and each driver had personality… which made it fun for everyone. Thanks for making the event a success!"

And because our Legal Sea Foods promo is our most popular yet, we will be giving away another Legal Sea Food package including dinner and transportation in the fall. Click on the Legal Sea Foods lobster to find out how booking a reservation makes you eligible.

New Email Trip Confirmations
Changes in how you receive trip information from Limousine Eighteen

Many of our customers asked us if we could simplify our email communications and make things easier for them. They told us that opening an attachment was one step too many. Specifically, they told us that they wanted to see electronic trip confirmations and trip receipts in the bodies of their emails — not as an attachment. Recently we made the change. So now, by default, that is how you will receive emails from us. If, however, you would prefer to receive them as attachments we can do that too! Just give us a call or email and let us know your preference.

At the Limo Digest Expo in Orlando recently, Marc and Linda Shpilner were asked to present their approach to selling more limousine service. They spoke as industry experts in the educational seminar series at the conference. Their stress on excellent customer service and measures to assure employee retention have contributed to the ongoing growth and success of Limousine Eighteen.