April, 2007

Welcome

Survey Results

 
Announcing the Winner
Chauffeur Partner Program

 

Book a Trip

Cars about Town

Promotion


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Welcome!

Limousine Eighteen clients and business partners,

Talk to usMarc and Linda Shpilner

A few months back, we launched a Zoomerang survey to hear what you had to say. We wanted to find out what we're doing well and what we can do even better.

We think it's important to be in  touch with you on a regular basis. These newsletters are one way to keep the lines of communication open.

If you haven't already, you can let us know how we're doing by taking the Limousine Eighteen Zoomerang Survey. And when you do, we will enter you in our contest.

Marc and Linda
President and Director of Administration


What's New - Staff Updates
Welcome William Walch, Jr.
Our new General Manager

Bill WalchWe are pleased to welcome Bill as our new General Manager. Willam Walch, Jr. comes to Limousine Eighteen with extensive experience in the transportation industry.

He says, "Several key factors impressed me about Limousine Eighteen: a capable and professional staff that consistently delivers outstanding customer service; a company with industry leading technology; and a finally, a company uniquely positioned for future worldwide growth. I am excited to be part of such a quality organization."

Originally from the Midwest, William has lived in the Boston area for 20 years and enjoys sailing off the coast of Maine.


Bill Hurynowicz Promoted

Bill Hurynowicz

We are pleased to announce that Bill Hurynowicz was recently promoted to Director of Business Development. As General Manager of Limousine Eighteen, he was instrumental in the 100% growth that the company experienced over the past three years. Bill helped create and implement the very successful and cutting edge Chauffeur Partner Program.

His new responsibilities will include managing and building Limousine Eighteen’s client base through various sales and marketing activities.

 


Customer Satisfaction Survey Results
 


zoomerang logo We asked eight simple questions to rate your satisfaction with Limousine Eighteen. Our goal was to understand how we're doing and what we can improve our performance.

98% of the people who took the survey said they “already have” or would “absolutely” recommend Limousine Eighteen. The other 2% said it was “very likely” they would recommend us.

“Thank you for your excellent service.”  - Carolyn Capachietti, Sun Microsystems, Inc. Burlington, MA


Announcing the Winner!

rounder logo small

Congratulations to our latest winner, Renee Corine Arnold of Rounder Records. Renee completed our customer satisfaction survey on the Limousine Eighteen website and was entered into our drawing. She is a Sales and Marketing Assistant at Rounder Records in Burlington, Massachusetts.
Founded in 1970, Rounder Records is America’s premier independent label. Rounder and its Zoë, Heartbeat, Philo, and Bullseye Blues imprints have a catalog of over 3,000 albums, representing a wide variety of folk, roots, rock, blues, and reggae music. When we called to tell her that she won, she said:
"WOW! That's awesome!"
She and a guest will receive transportation to and dinner at the award-winning Legal Sea Foods restaurant, courtesy of Limousine Eighteen. 
She says, "Every time I or someone else from Rounder has booked travel with Limousine 18, you have been reliable and consistent."




Chauffeur Partner Program - Oscar Rodriguez


Our Chauffeur Partner program has been in operation for three successful years now, and has resulted in the creation of a group of very busy entrepreneurs. The program enables people to lease new Lincoln Towncars or SUVs and then partner with Limousine Eighteen. Rather than simply driving when assigned to do so, the Chauffeur Partners can control their schedules, their vehicles, and their work schedules.

One Chauffeur Partner, Oscar Rodriguez, chatted with us recently. Oscar has been in the program for over two years, has been in the industry for seven years, and drives an SUV. He likes the flexibility the program gives him to manage his own business, as well as spend time with his family. His daughters are busy with cheerleading, sports, and Girl Scouts, and his twin toddler sons also keep him and his wife on the run.

Before joining Limousine Eighteen, Oscar was a chef at several local restaurants, as well as having one of the coolest jobs around: personal chef to the New England Patriots. He was also a chef at the 600 Club for the Red Sox. He still cooks a lot, but enjoys it more as he's cooking healthy meals for his own family.

His relationship with Limousine Eighteen is special to him too, because it has given him much more financial opportunity and peace of mind. He's working for himself, but also working with the company where the chauffeurs seem the happiest. Years ago, while waiting at the limo holding area at Logan Airport (where the drivers wait for their clients to land), he realized that literally the only guys who weren't complaining were the ones who worked for Limousine Eighteen. When he had the chance to join the company, he took it. Oscar still meets high profile people, including professional athletes and their families, but now he also has time for his own all-stars.



Book a Trip - Get in the Game

Face-to-face meetings are the ideal way to close a deal, kick off a project, or smooth over some ruffled feathers. While we have an amazing list of technologies at our disposal, no email from your blackberry, online chat, or video conference call can take the place of an in person conversation. There's something powerful about sitting acrossLimo car driver passenger the table from someone, seeing them eye-to-eye, hearing what they have to say. Woody Allen said "80% of success is showing up." And while that's not 100% true - it makes a mighty big case to be there. You can't win if you don't play.

Call us to book your transportation for your next match, game or tournament (either in the office or on the field). We look forward to helping you to plan corporate and personal travel all over the world.


 

Cars About Town
Industry Update on the Lincoln Town Car

The Lincoln Town Car is the primary vehicle used for executive transportation. It's the full-size luxury sedan that serves as the flagship of Ford's Lincoln luxury car division. If you've booked transportation with us, chances are you have taken a ride in one.

Ford at one time had considered ending production on Lincoln's flagship model after the planned closing of the Wixom Assembly Plant in Wixom, Michigan in 2007. Ford ultimately decided to keep the model and move assembly to the St. Thomas Assembly Plant in Ontario, Canada where the Ford Crown Victoria and Mercury Grand Marquis are currently built. The Town Car's manufacture will resume at its new location in late 2007. According to Consumer Guide, the vehicle's strengths are comfort, materials, and ride quality.
 




tel: 1-800-562-8808 ©2007 Limousine Eighteen email: operations@limo18.com

credits: Christine Pinney Marketing & SlickFish Studios