December, 2006

Royal Treatment Travel to London

Business Travel - Trip Report

Announcing the Winner

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Welcome!

Limousine Eighteen clients and business partners,

What happens when you go that extra mile?

What happens when you go above and beyond what your clients expected of you? When you go a little out of your way to make something happen? What happens when you think outside the box? What happens when you give something special to your employees or clients that they really appreciate?

This edition is about what you do in the workplace for your employees, what you can do for your customers and what you can do with your spare time to make a difference. As you read these stories – think about how good it feels when you go that extra mile. Think about the appreciation and the pride. Think about the results.

What can we do for you? Please take a few moments and click on the Limousine Eighteen Zoomerang Survey to let us know how we are doing. And when you do we will enter you in our contest.

Go that extra mile!

Marc and Linda
President and Director of Administration


Angel Flights - Corporate Angel Network®

The Corporate Angel Network arranges free air transportation for cancer patients traveling to treatment using empty seats on corporate jets. Thanks to the generosity of 530 of America's finest corporations, Corporate Angel Network has arranged more than 20,000 flights since their founding in 1981. They say "an empty seat is a lost opportunity." Corporate Angel Network could not succeed without the dedicated service of their volunteers. Volunteers interact with patients and their families; corporate flight schedulers; pilots, dispatchers and secretaries; fixed-based operations (FBO's); charter companies and fractional owners; doctors and nurses; social workers at major cancer treatment centers; private car operators; corporate communications departments; and members of the media. Limousine Eighteen helps by providing ground transportation for patients and their families.

Click here to read more about this inspiring group



Royal Treatment

A travel story about our affiliate partner in London

Mr. Gresham Breback, VP Corp. DevelopmentGresham and Judy Brebach were traveling in the UK on a day like many others. Mr. Brebach is the Vice President of Corporate Development at Fair Isaac. A chauffeur from Limousine Eighteen's affiliate picked them up. The plan was for the driver to simply bring them to a rental car location so that they could get a vehicle for their stay. Along the way the couple mentioned that they were going to join some friends at a hotel in Windsor. The chauffeur let them know that finding that particular hotel could be a bit tricky. Since it was only about 20-30 minutes away he would be happy to be their escort. The couple graciously accepted the chauffeur's invitation. The Brebachs were very satisfied with the service as the chauffeur clearly went above and beyond expectations. What a great way to start a trip!


Business Travel - Trip Reports
by Leah Fabrizio

Here's another thank you letter from one of our employees who recently traveled to a business seminar.

Dear Marc and Linda,

I want to start off by saying that I got WAY more out of the program than I thought I would!

When I got back to the office Tuesday night I was exhausted & grumpy. Business travel is hard! I can now empathize with our clients. I truly understand why a client can get so mad when a car arrives even 2 minutes late.
Wanda Sitzer’s talk showed us how little things are actually huge to our customers. Things like the tone of your voice set the stage for the customer's experience.


Announcing the Winner!


Clark ConsultingCongratulations to our latest winner, Patti Haley of Clark Benson, LLC. Patti booked travel on the Limousine Eighteen website and was entered into our drawing. She is the Executive Assistant to Jim Benson, President and CEO of Clark Benson. She and a guest will receive dinner and transportation to the award-winning Legal Sea Foods, courtesy of Limousine Eighteen. When  we called  to congratulate her, she  shared  her recent experiences: "Yet again I am totally impressed by Limo 18's customer service. I must have called Operations four times yesterday to keep changing reservations for last night, due to a changing corporate jet schedule. And each time, I was greeted cheerfully and professionally. It's so nice to know I can count on Limo 18 to take care of my boss, no matter the time or issues. You always make me look good. Thank you for that."


Let us help you book your travel

Call us with your questions, your comments and your travel plans.

We look forward to helping you to plan corporate and personal travel locally, in North America and internationally.

Limo car driver passenger


 

 



tel: 1-800-562-8808 ©2006 Limousine Eighteen email: operations@limo18.com

credits: Christine Pinney Marketing & SlickFish Studios