Boston Limousine Service - corporate transportation, special event transportation

July, 2006

Big Dig Update

Business Travel - Trip Reports

Announcing the Winner

Vendor Spotlight Acton Lincoln Mercury

Leave the Driving to Us

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Welcome!

Limousine Eighteen clients, and business partners,

This spring we had an inspiring week at the Boston Marathon. We chauffeured some amazing contributors from all over the world. However, we know that for some people, transportation isn't always inspiring and it isn't always at the world class level.

Don't let getting to the airport or your destination make you feel like you just ran the marathon. We'll pick you up at your doorstep and pamper you along the way. And we promise not to squirt you with a water bottle. "One call does it all." Simply call our reservation line or visit our website and we'll book your ground transportation for both ends of your trip. Leave the driving to us locally, nationally and internationally.

When you travel out of town and Limousine Eighteen arranges ground transporation for you, it's important to us that you have a quality experience. Frank Moss, our Affiliates Director, would like you to email him at Fmoss@limo18.com or call him with your feedback, comments and suggestions.

To assist you in your quality experience, here is a “Big Dig” Update. As you may have heard in the news, there was a tragic accident which may have been due to design and construction flaws in one of the connector tunnels to Logan Airport. The tunnel is now closed and the reopen date has not been announced. This is severely limiting access to and from Logan Airport. Traffic is being routed to secondary roads where two or three lanes of traffic are merging into one. As you can imagine, it’s very slow going. We encourage you to allow extra travel time to and from Logan.

We'll move you to inspiring destinations,

Marc and Linda
President and Director of Administration

Business Travel - Trip Reports
Trip Reports by Sean Fallon and Leah Fabrizio

people at a conference

Last edition we asked: When was the last time that the administrative staff at your company attended an offsite seminar on professional development?

This edition we would like to share two thank you letters from our employees who recently traveled to a business seminar on behalf of Limousine Eighteen.

Dear Marc and Linda,
When I finished the Frontliners Success Program in Philadelphia you asked me to email comments about what I learned. I would like to start off by changing my format from a trip report to a thank you letter.

I haven’t been on a plane for 20 years, so to experience what our customers do every day was great. Getting off a plane wondering where to meet our chauffeur only enhanced my response for help when a client can’t find a driver.

David Benton's presentation was just awesome. His brainstorming exercises really showed how being open-minded and using teamwork can solve almost anything. He really stressed how empowering employees can work wonders.

In closing, I am indebted to you both for such a great experience. Hopefully, I will use the things that I learned both personally and professionally.

Thank you does not cover this experience, but I can somewhat repay you by using what I learned to help in continuing to make Limousine 18 the best company to work for.

Forever grateful,

Sean

-Sean Fallon, Dispatcher

How we sent our team to training

Announcing the Winner!

Congratulations to our latest winner, Martha VistaPrint Logo Brooks, of VistaPrint. Martha booked travel on the Limousine Eighteen website and was entered into our drawing. She is the Executive Assistant to the President and CEO. She and a guest will receive dinner and transportation to the award-winning Legal Sea Foods, courtesy of Limousine Eighteen.

VistaPrint Limited (Nasdaq:VPRT) is the leading online supplier of high-quality graphic design services and customized printed products to small businesses and consumers. VistaPrint offers custom designed, full-color, low-cost printed products even in small quantities. Over 7 million small businesses and consumers have already chosen VistaPrint for products ranging from business cards and brochures to invitations and thank you cards. Products are printed at our two state-of-the-art plants in North America and Europe that total over 120,000 square feet of production space. A global company, VistaPrint employs more than 600 people and operates 16 localized web sites serving over 120 countries around the world. A broad range of design options is available online at www.vistaprint.com. VistaPrint’s printed products are satisfaction guaranteed.

And because we received such a great response with our Legal Sea Foods promo, we will be giving away another Legal Sea Food package including dinner and transportation. Summertime is a great time to enjoy sweet buttery lobster and delectible clam chowder. Click on the Legal Sea Foods lobster to find out about how booking a reservation makes you eligible.

VistaPrint Website

"We Appreciate Your Business"
Vendor Spotlight Acton Lincoln Mercury

By Christine Pinney

Acton Lincoln Mercury is the #4 buyer nationally of Lincoln Town Cars behind Hertz®, Budget® and Enterprise Rent a Car®. Limousine Eighteen purchases many vehicles from them each year. They have an extraordinarily high level of customer satisfaction. “They are reliable, dependable and have a very quality product at reasonable prices,” says Marc Shpilner. My intention was to interview Coleman Hoyt, President of Acton Lincoln Mercury (ALM) to find out how they became so successful. When I reflect back on our conversation, I think he interviewed me! My goal was to learn why 100’s of Limousine
lincoln town car

companies like Limousine Eighteen choose Acton Lincoln Mercury. What I didn’t know is that I would literally drive away with first hand knowledge. Our conversation started in a normal way.

I asked, What sets this dealership apart?

A: "Exceptional service." answered Coleman. How do you compare to other local dealers? A: "We're better."

I smiled. Can you elaborate on that? A: "We believe that a well run garage sells a lot of cars."

He went on to tell me, "I started out as technician, service advisor, dispatcher and service manager. I learned the ropes. After that, I had a long career in management at Ford Motor Company. My final position at Ford, before purchasing ALM in 1989, was as the Lincoln Customer Satisfaction Manager. Everything that I do is about superior service."

Then, Coleman turned the conversation around. He asked what kind of car I drive. A: "Ford Taurus." I answered. We’d like to win your business. Is there anything on your car that needs to be done? A: "Yes, the driver’s side door lock is not working." Let us fix it for you. We’ll give you a loaner today and we’ll take care of everything.

While I was giving them my information and my keys – I realized that my car also needed a Mass State car inspection and that the windshield had a small chip. They told me that they could address all of the above. And, they offered to do a safety inspection-no charge.

When I came back to pick up my car, I was floored! The car didn’t even look like mine! I was surprised to discover that they detailed it too. It was shined and polished inside and out. I don’t think it’s ever been so clean. They also changed my oil and rotated my tires. When I got into the car, I noticed the courtesy floor mat on my driver’s side. It says: MotorCraft Fast Lube (which reminds me about the service I received), it shows the Acton Lincoln Mercury Logo (which shows me the brand visually) and in big letters.

We appreciate your business.

And when they say that they appreciate my business, they really do! I don’t need a winged messenger to tell me, Limousine Eighteen and I will be back.

Coleman Hoyt is the President of Acton Lincoln Mercury in Acton, Massachusetts. 196 Great Road, Rt 2A. 978-263-7300. www.ActonLincolnMercury.com

Limousine Eighteen
Mountains_car_travel

Tired of all work and no play? Need to go visit some of your clients? Whatever your travel plans, leave the driving to us. Make one call and it will be our pleasure to book your transportation all the way through to your final destination.

One call does it all.